Orders, Shipping & Returns
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Orders are shipped using USPS standard delivery service and aim to be delivered in 5-7 business days. For deliveries to Canada, please allow 10 - 14 business days for delivery.
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How can I check the status of my delivery/order?
You can check the status of an order at any time by logging into your account here. Once logged in, you can then navigate to the Orders tab on the left hand side. From here, simply click the order you would like to check the status of. Alternatively, you can reach out to our dedicated Client Care... -
Orders are shipped using USPS standard delivery service and aim to be delivered in 5-7 business days. For deliveries to Canada, please allow 10 - 14 business days for delivery.
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Where is my order shipped from?
Orders are shipped from our fulfilment center in South Plainfield, NJ. -
Can I change/cancel an upcoming order?
You can manage your subscription by logging into your customer portal and navigating to the Manage Subscriptions section where you can update your upcoming order date. You can also reach out to our dedicated Client Care team on 1-800-311-6449 or at help@lumitylife.com who will be delighted to ass... -
What countries do you ship to?
We deliver to the United States of America and Canada only. UK and Rest of world residents can shop at www.lumitylife.co.uk -
Is there any duty payable once my order reaches me?
If your delivery address is outside of the USA you may be required to pay import duties and taxes when your order reaches your country. Deliveries to Canada may incur a 25% tariff in addition to any duty or taxes payable on goods above the CAD$150 de minimis threshold for personal imports. These ... -
What if I am not at home when my delivery is scheduled?
Should you not be at home, you may choose for your package to be left in a safe place, reschedule the delivery, or pick it up from your local Post Office. -
What payment methods do you accept?
We accept the following cards for subscription purchases: Visa, Mastercard and American Express. In addition, you may pay via Paypal or Apple Pay if this is the method chosen at the point of purchase. It is not possible to add Paypal or Apple Pay as the payment method to an existing subscription ... -
Report problem with your order
Please contact our dedicated Client Care team on 1-800-311-6449 or at help@lumitylife.com and a member of our team will be delighted to assist you with any issue you may be experiencing. -
We are happy to exchange or refund any product returned to us in its original packaging, unopened and unused. Please contact our Client Care Team to notify us of your return. If you would like to return an item for an exchange or refund, you must notify us within 14 days of receiving your order. ...
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When will my refund be processed?
Once we have received your return, please allow 3-5 business days for your refund to settle in the account used to complete your purchase. -
Shipping to the US is free when you subscribe or spend over $150. Shipping on non-subscription orders under $150 is charged at $4.95. Details and pricing on shipping to destinations outside of the US can be found here.