I have received an order confirmation for an order I did not place, why is this?

It sounds like when you originally purchased your item you selected our Subscribe and Save option rather than our one-time purchase option. Our subscription customers benefit from a lower price for their items as well as free delivery on subscription orders. You can make and amendments or cancel your subscription by logging into your account here. If you still need assistance, please reach out to our dedicated Client Care team at help@lumitylife.com or on 1-800-311-6449.